Key inn Apartments

How to book an apartment in Barcelona?

1. Make your reservation: choose among our apartments the one you like the most and the one that fits your needs. Enter the dates and the number of guests and then proceed to book.
2. Make the payment: When you book an apartment you must make an initial prepayment, you can do this with a credit card.
3. Confirmation of your reservation: We will send you an email with the confirmation of your reservation.
4. Payment of the remaining amount: At the moment of the delivery of keys by Key Inn Apartments and the entrance of the guests, there will be a payment of the total amount of the hired accommodation. For more convenience you can make the payment with the credit card at the terminals that will be provided to the clients or the rest of the payment will be made by cash.

Can I book by phone or mail?

It is not possible to make a reservation by email because we need your credit card information and it is not recommended to send account details over email for security purposes. If you prefer, you can make your reservation by phone, do not hesitate to contact us and we will help you choose the best apartment on our website.

I am travelling with children, how can I include them in the booking?

When searching for the apartment you can indicate the number of adults and minors, indicating the age of the minors to obtain the final price of the reservation.

Where can I see the address of my apartment in Barcelona?

In Key Inn Apartments we inform about the location of each of our apartments using the Google Maps application. Also, in the confirmation of your reservation it will indicate where is the exact address.

Will I receive information about my reservation immediately?

Yes, you will have confirmation of the reservation. From time to time, we will need to verify the availability but we will inform you if there is a clash.

How can I change my reservation?

If you need to change your reservation, please contact us through info@keybarcelona.com indicating what you need to modify and we will respond in the quickest time to resolve it.

Will I be in contact with Key Inn Apartments since the payment until the day of check in?

Of course. Key Inn Apartments will send reminder emails before the entranceof the guests. Also, whenever you want or need any type of information you can contact us by email, phone or WhatsApp.

Can I leave the apartment if my behaviour is not adequate or I do not comply with the rules and regulations supplied by Key Inn Apartments?

Yes. Regretting having to make decisions of this type, Key inn Apartments reserves the right to terminate the rental contract without the right to any refund, if the guest behaviour does not meet the standards set. In addition, help from the relevant police authorities to enforce that purpose.

Can I request a refund or compensation in case of noise coming from outside the property?

No. Key Inn Apartments is responsible for the noise that is made inside the apartment and to avoid them there are standards designed for that purpose. But in no case is it responsible for noise from outside such as floors, apartments, common areas or public spaces.

What time can I enter and at what time should I leave the apartment in Barcelona?

By default and unless otherwise indicated in the description of the contracted services.

• Arrival time: from 15.00h (before 15.00h subject to availability and on request).
• Maximum departure time: 11.00h (for departures after 11.00h on request and subject to availability and at an extra cost of 30-50 €).

CHECK-IN & CHECK-OUT

CHECK-IN: Important information: Check-in and location: Check-in takes place at our agency located at Carrer Girona 167, local 2, 08037, Barcelona. This service is available from Monday to Saturday from 15:00 to 18:00. Outside these hours and on Sundays, a SELF check-in is organised days before arrival to ensure a smooth check-in. Check-in and check-out times: Check-in to the flat is available from 15:00 hours. Check-out from the flat must take place before 11:00 on the day of departure to allow for cleaning and preparation for the next guests.

CHECK-OUT: Until 11h00. 11h00 - 5h00 > 30-50€ (only if the flat is available that day).

Check-out is until 11am to allow time for the cleaning and laundry teams to tidy up the flat for the next guests.

Please return the apartment in a suitable condition and do the dishes and take out the rubbish (or we will deduct a supplement from the deposit).

EARLY CHECK-IN: We normally start check-in at 15h00, but if you wish you can call us on +34 697 216 863 FROM 10AM, and subject to availability of equipment and flat, we will check you in as early as possible.

Where and when will I receive the keys?

Check-in and location: Check-in takes place at our agency located at Carrer Girona 167, local 2, 08037, Barcelona.

Should I do something if something goes wrong during my stay?

In case of having any doubt or incidence do not hesitate to call us at our 24h phone so we can help you.

How do I pay for my reservation

Prepayment: To formalize a reservation of any of the accommodations of Key Inn Apartments it is necessary to pay in advance a part of the total amount of the stay. For the convenience of our guests, payment can be made by credit card.

Remaining payment: At the time of key handover and guest check-in, the remaining payment (final cost minus advance payment) of the total amount of the contracted accommodation will be made. For convenience, payment can be made by credit card (Visa/MC) or the balance can be paid in cash. The local tourist tax is 6.88 EUR per adult per night and applicable to guests over 16 years of age, and will be paid in cash or by credit card (Visa(MC) during the check-in process.

What kind of payments are accepted?

We accept credit cards or cash.

What is bail?

At the time of delivery of keys by Key Family Apartments and the entry of guests to the accommodation, a deposit by card will be requested as a guarantee of damage to the property or its content whose value will amount between 300 and 500 euros for tourist flats. The deposit can not be paid in cash or with an American Express card.

SECURITY DEPOSIT: There are 2 ways:

• Visa/Mastercard (free of charge). In this case, we return the deposit within 24 hours of departure (once the cleaning of the flat is finished), on the same Visa/Mastercard.
• In the exceptional case where the deposit is collected in CASH (+ extra charge 20€). In this case, we will return the deposit by bank transfer within 15 working days.

What would the deposit be used for?

Deposit of the deposit would be used in very specific cases. If the rules of coexistence with the neighbourhood and / or excessive noise is detected in common areas or in the interior of the apartment outside the marked times. If the apartment is not delivered in optimal cleaning conditions and therefore there is excess dirt. Or if he / she guests lose their keys and / or for this reason the lock must be changed for reasons of security.

We will use it to cover damages to the flat, loss of keys (€50), complaints from neighbours, etc.

We confirm that the deposit will be refunded once our cleaning team confirms that no damage has been done to the flat and that the basic rules of the flat have been respected. Once we have the confirmation, if the security deposit has been paid by credit card, we will refund it within 24 hours. If the deposit has been paid in cash, it will be refunded within two weeks by bank transfer.

Is the cleaning service included in the price?

YES, when you search for a flat you will see the total price including cleaning and tourist tax, when you click on Book, you will see a breakdown of each cost. The flat will be clean on arrival so you can enjoy it.

Does the price include towels and bedsheets?

Yes, all of our apartments have towels and bedsheets for all guests included in the price.

What utensils are in the kitchen?

All of our apartments are fully equipped with the following: fridge, oven, microwave, kettle, coffee maker, toaster and basic household items.

Is there a hairdryer in the bathroom?

Yes, in all of our apartments there is a hair dryer.